Terms and Conditions

 TERMS AND CONDITIONS
Last updated: July 2026

These Terms and Conditions govern your use of the website thesagewoman.com.au and any products, programs, or services offered by Sera Vale (ABN [INSERT ABN]) trading as The SAGE Woman ("we", "us", "our"). By accessing this website or purchasing any product or service from us, you agree to be bound by these Terms and Conditions. Please read them carefully before proceeding.

1. About us

The SAGE Woman is operated by Sera Vale, an Australian-based author, researcher, and wellness program creator. We provide health and wellness information, digital products, downloadable resources, and group coaching programs for women in perimenopause, menopause, and beyond.

Contact:  Use our contact form
Website: thesagewoman.com.au
ACN: 693 316 657

2. Important health disclaimer

The information provided on this website, in our emails, in The SAGE Woman book, in the 12-Week SAGE Program, and in any associated coaching program is intended for general informational and educational purposes only. It is not a substitute for professional medical advice, diagnosis, or treatment.

Sera Vale is not a medical professional, dietitian, physiotherapist, psychologist, or any other registered health practitioner. Nothing on this website or in any of our programs constitutes medical advice.

Always consult your primary care physician or a qualified healthcare professional before beginning any new exercise program, making changes to your diet, altering your sleep habits, or modifying any aspect of your health regimen, particularly if you have a pre-existing medical condition, are taking prescription medication, or are under medical supervision.

Results described or implied in our programs are not guaranteed and will vary depending on individual circumstances, health status, and adherence to the program. By participating in any of our programs or using information from this website, you acknowledge that you do so at your own risk.

3. Use of this website

By accessing and using this website, you agree to use it only for lawful purposes and in a way that does not infringe the rights of others or restrict or inhibit their use and enjoyment of the website.

You must not use this website to:

• Engage in any unlawful activity or encourage others to do so
• Post, upload, or transmit any content that is defamatory, offensive, harassing, threatening, hateful, or discriminatory
• Post spam, unsolicited commercial communications, or promotional material without our consent
• Impersonate any person or entity or misrepresent your affiliation with any person or entity
• Collect or harvest personal information about other users without their consent
• Introduce viruses, malware, or any other harmful or disruptive code
• Attempt to gain unauthorised access to any part of our website or systems
• Use any automated tools to scrape, crawl, or extract data from this website without our written permission

We reserve the right to restrict or terminate your access to this website at any time and without notice if we reasonably believe you have breached these Terms and Conditions.

4. Products and digital downloads

Free resources:
Certain resources, including the SAGE Woman 12-Week Program Workbook, are available free of charge in exchange for your name and email address. By downloading a free resource, you consent to being added to our email list. You may unsubscribe at any time.

Paid products and programs:
We offer paid coaching programs, group coaching cohorts, and may offer other digital products from time to time. The price, inclusions, and terms of each offering are stated at the point of purchase.

Delivery:
Digital products and downloadable resources are delivered electronically, typically by automated email immediately after purchase or sign-up. If you experience any issue with delivery, please contact us  using our contact form.

Availability:
We reserve the right to modify, suspend, or discontinue any product or service at any time. We will give reasonable notice where possible. If a program you have paid for is discontinued before it commences, you will receive a full refund.

5. Payments and refunds

Payments:
Payments for our products and programs are processed securely through our third-party payment provider. By making a payment, you authorise us to charge the amount stated at the time of purchase to your nominated payment method. All prices are in Australian dollars (AUD) and include GST where applicable.

Refund policy for coaching programs:
We want you to feel confident investing in our programs. Our refund policy is as follows:

• If you request a refund before the program commences, you will receive a full refund.
• After the program has commenced, refunds are not available, as the program content has been accessed and delivered.
• If we cancel or discontinue a program after it has commenced, you will receive a pro-rata refund for the unused portion of the program.

Refund policy for digital products:
Due to the nature of digital products, we do not offer refunds on downloadable resources once they have been accessed or downloaded, except where required by Australian Consumer Law.

Australian Consumer Law:
Nothing in these Terms and Conditions excludes, restricts, or modifies any right or remedy you have under the Australian Consumer Law (Schedule 2 of the Competition and Consumer Act 2010). If a product or service has a major failure, you are entitled to a refund, replacement, or compensation under Australian Consumer Law regardless of our refund policy.

6. Cancellation of services

We reserve the right to cancel or suspend access to any program or service in the following circumstances:

• You are in breach of these Terms and Conditions
• You engage in behaviour that is harmful, disruptive, or offensive to other participants in a group program
• You provide false information at the time of purchase or enrolment
• Non-payment or failed payment

Where we cancel your access due to a breach on your part, no refund will be issued. Where we cancel your access for any other reason, a pro-rata refund will be provided for any unused portion of a paid program.

You may cancel your participation in a program at any time, subject to our refund policy in Section 5.

7. Group coaching programs — participant conduct

When you participate in any group coaching program, Facebook community, live call, or group forum associated with The SAGE Woman, you agree to:

• Treat all other participants, coaches, and facilitators with respect and courtesy
• Keep confidential any personal information shared by other participants in group settings
• Not record any live coaching calls without the written consent of all participants
• Not share, reproduce, or distribute any program materials, recordings, or content outside the program without our written permission
• Not use the group community for unsolicited promotion, advertising, or spam
• Engage in good faith and in a spirit of mutual support

We reserve the right to remove any participant from a group program or community without refund if their behaviour is harmful, disruptive, or in breach of these rules.

8. Intellectual property and copyright

All content on this website and in our products and programs — including but not limited to text, graphics, logos, images, the SAGE framework, program structure, workbook content, quiz questions and results, email content, and coaching materials — is the intellectual property of Sera Vale and is protected by Australian and international copyright law.

What you may do:

• Download and use our free resources for your own personal, non-commercial use
• Share links to our website and content on social media
• Quote brief excerpts from our content for the purpose of review, commentary, or education, provided you clearly attribute the source

What you may not do without our written permission:

• Reproduce, republish, sell, or distribute any of our content, programs, or materials in whole or in part
• Use our content, program materials, or the SAGE framework to create your own competing products or programs
• Remove or alter any copyright notices or attributions from our materials
• Use our name, logo, or brand for any commercial purpose

If you wish to use our content in any way not covered above, please contact us using our contact form to request written permission.

9. Limitation of liability

To the maximum extent permitted by law:

• We make no representations or warranties that this website will be uninterrupted, error-free, or free from viruses or harmful components
• We are not liable for any loss or damage arising from your reliance on information provided on this website or in our programs, including but not limited to any health, financial, or personal outcomes
• We are not liable for any indirect, incidental, special, or consequential losses or damages, even if we have been advised of the possibility of such damages
• Our total liability to you for any claim arising from your use of our website or programs is limited to the amount you paid us for the relevant product or service

Nothing in these Terms and Conditions limits or excludes any rights you have under the Australian Consumer Law that cannot be lawfully excluded.

10. Website accuracy and availability

We take reasonable care to ensure the information on this website is accurate and up to date, but we make no warranty that it is complete, current, or free from error. Health and scientific information in particular may become outdated as research evolves. We recommend consulting current professional sources and qualified practitioners for the most up-to-date guidance.

We reserve the right to modify, suspend, or discontinue this website or any part of it at any time without notice. We are not liable to you or any third party for any modification, suspension, or discontinuation of the website.

11. Third-party links and services

This website may contain links to third-party websites, resources, or services that are not owned or controlled by us. We provide these links for your convenience only. We have no control over the content of third-party websites and accept no responsibility for them or for any loss or damage that may arise from your use of them. We encourage you to read the terms and privacy policies of any third-party site you visit.

12. Facebook community

Our Facebook group "The SAGE Woman Community" is hosted on Facebook and is subject to Facebook's own terms of service. By joining the group, you agree to abide by both Facebook's community standards and our own community rules as set out in Section 7 above. We reserve the right to remove any member from the group at any time for breach of our community rules or for any other reason at our discretion.

We are not responsible for any content posted by third parties in the Facebook group. Posts and comments in the group do not constitute medical advice and should not be relied upon as such.

13. Privacy

Your privacy is important to us. Our collection, use, and storage of your personal information is governed by our Privacy Policy, which is available at thesagewoman.com.au/privacy. By using this website or our services, you consent to the practices described in our Privacy Policy.

14. Governing law

These Terms and Conditions are governed by the laws of Australia. Any dispute arising under these Terms and Conditions will be subject to the exclusive jurisdiction of the courts of Australia.

If you have a dispute with us, we ask that you contact us in the first instance to attempt to resolve it informally before taking any formal action.

15. Changes to these Terms and Conditions

We may update these Terms and Conditions from time to time to reflect changes in our services, legal requirements, or business practices. When we make changes, we will update the date at the top of this page. Your continued use of this website or our services after any changes constitutes your acceptance of the updated Terms and Conditions. We encourage you to review this page periodically.

16. Contact us

If you have any questions about these Terms and Conditions, please contact us:

Sera Vale — The SAGE Woman
Website: thesagewoman.com.au